triFete is only a facilitator and any refund for any service(s) which are not delivered by the service provider/Independent Contractors or for any reason for which the User is entitled for a refund is subject to triFete receiving the amount from the said service provider.
User acknowledges that triFete shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of triFete. In such events the User shall directly approach the service provider for any claims.
In case the User makes any changes in their accommodation while on the Outbound Tour, triFete shall not refund or pay compensation in any manner whatsoever.
The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
In the event of any delay in the refunds beyond the period specified herein, the entire liability of triFete shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.
In the event of triFete amends or alters any tour or holiday after such a tour or holiday has been booked, the User shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which triFete may offer.
In either of these cases above, the User shall not be entitled to nor triFete be liable to the User for any damage, additional expenses or consequential loss suffered by the User.
triFete’s liability in such cases shall be only to refund the amount of the cost of the said tour to the User (after deducting the actual expenses incurred by triFete for the booking like visa, insurance premium, and other charges as applicable from case to case, without any interest on the same.